Frequently Asked Questions (FAQ)

When will I receive my items?

All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times then apply. Click the tracking information in your confirmation email to view your shipping details and lead time.

Deliveries may take longer for international orders due to customs regulations. Please contact us at Mail: contact.kickstepz@gmail.com if your order hasn’t arrived within the expected lead time.

Where is my item?

You can track your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). You can also enter your order number in the “Track Packages” section on our website.

What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard.

Do you accept PayPal?

Yes, we accept PayPal payments.

Do you accept Pre-Paid gift cards?

Yes, we accept Pre-Paid gift cards.

Do you ship internationally?

Yes, we ship internationally.

How much does shipping cost to my country?

Shipping costs depend on your location and the number of items purchased. Exact pricing is available at checkout after you enter your shipping address.

Your page is not loading. What should I do?

Please contact us and describe the issue so we can fix it ASAP.

I keep getting an error message. What should I do?

Please contact us and tell us about the issue so we can resolve it ASAP.

I ordered the wrong item. Can I swap my product?

Please contact us immediately after placing your order. If your request is made before production begins, we can make the change. We strive to ship products quickly, so act fast!

I ordered the wrong size. Can you fix this?

Please contact us as soon as possible. If your request is made before production begins, we can modify the order.

I entered the wrong shipping address. What should I do?

Please contact us immediately. If we catch the issue before shipping, we can update the address. Otherwise, we will need to wait for the package to be returned to us.

Return & Exchange Policy

Returns

If you want to return an item, please follow these instructions within 30 days of delivery:

• Pack the item securely in its original packaging.
• Items (especially handbags) must be returned in good condition.
• If the received item is damaged, please contact Customer Service.

Exchanges

To exchange a product, please contact us at Mail: contact.kickstepz@gmail.com. A $20 restocking fee may apply.

What if my order is returned to sender?

If your package is marked “undeliverable” and returned to us, we will reship it at no extra cost.

What if my item is damaged?

If your item has defects or errors due to our mistake, we will replace it for free. You don’t need to return the damaged item. If a replacement isn’t available, we will offer a refund or a comparable item.

What if my item is damaged after washing?

Please follow the washing instructions included in your package. Designs are meant to last after proper care but may be damaged if mishandled. If you believe your item is defective, contact us at contact.kickstepz@gmail.com.

What if I received the wrong product or a defective item?

We sincerely apologize! Please email us at Mail: contact.kickstepz@gmail.com with your order number and details of the issue.

• We will cover all costs to get you the correct product.
• We will send you a new item and provide a shipping label to return the incorrect one.

Customer Support

Address: 990 N 400 E St, Pleasant Grove, UT 84062, United States

Email: Contact.kickstepz@gmail.com

Contacting Hours:

Mon – Fri: 8:00 am – 5:00 pm (GMT -7)